Faq

  • How are they shipped?

    For each shipment a wooden box is created which will be used to make the item arrive without damage. If you have any doubts, please email us.

  • Where are they shipped to?

    We ship all over the world. Except for countries where it is forbidden to introduce non-fumigated woods.

  • What happens if the item arrives damaged?

    If the item arrives damaged, please contact us and we will find a solution to repair it or give you a refund

  • Can I cancel an order that has already been placed?

    Once you have placed your order you have two days to cancel it without any problem.

  • Can I return a purchased item?

    If you want to return the item once it has arrived at its destination, you can send it back to Scrusciu du mari at your own expense, using the same box, and you will be credited with the amount spent for the purchase. (excluding the cost of shipping).

  • What do i find inside the package?

    Inside the package you will find, in addition to the purchased item, an instruction manual, a parchment that tells the story of the trunk and everything you need for its assembly.

  • Has the wood been treated?

    No, each log is not treated as we want to preserve its natural appearance. They are carefully chosen to be long lasting and insect free.

  • How do you install a library?

    To install our libraries you need a drill with a wall bit of the right size. In fact, inside the package you will find both the description on how to make the holes in the wall, the devices to facilitate the operation and the plugs to install the bookcase.

  • Is it possible to change the bulbs in the sand balls?

    All our lamps are created to be able to replace the bulb inside.